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                  Lucent Technical Support Wins Certification

Lucent Technologies Wireless Technical Support Center wins certification for
second consecutive year


FOR RELEASE TUESDAY MAY 11, 2000

Achievement recognizes delivery of highest support standards 

MURRAY HILL, N.J. -- Lucent Technologies (NYSE: LU), the leading supplier of
wireless networks to North American service providers, announced today that its
Wireless Technical Support Center (WTSC) has been certified for the second
consecutive year under the prestigious Support Center Practices (SCP)
Certification program.

The WTSC provides round-the-clock support for wireless network operators
throughout the United States and Canada. Lucent is the only telecommunications
provider so far to achieve certification under the program, which is
administered by Service Strategies Corporation. Lucent was awarded SCP
certification following an extensive onsite audit of the company's wireless
support center located in Naperville, Ill. SCP certification quantifies the
effectiveness of customer support centers bas ed upon a stringent set of
performance standards and represents best practices in the Information
Technology (IT) support industry.

"Lucent is clearly committed to the success of their customers as was observed
during the certification audit of their Naperville support center. The company
demonstrated outstanding performance in a number of areas including corporate
commitment, customer relationship management, and most importantly - customer
satisfaction," said Greg Coleman, principal and vice president of certification
for Service Strategies Corporation. "Delivering the highest quality support is
integral to our management philosophy, " said Jerry Prestinario, vice
president-customer technical support for Lucent's Wireless Networks Group. "The
stringent standards defined in the SCP program allow us to drive continuous
improvement and benchmark ourselves against other industry leading technology
companies. By continuing to maintain our SCP certification status we are
demonstrating our continued commitment to the highest le vel of
industry-recognized support a nd customer satisfaction."

The SCP certification program was developed in response to demands to address
service quality issues that plague the rapidly growing IT support industry.
Thirty-five leading high technology companies, representing core members of the
Software Support Professionals Association (SSPA) developed the program in
conjunction with Service Strategies Corporation. These companies contributed
their insight and perspective into defining the key elements required for
delivering world class support. Service Strategies Corporation conducts
comprehensive on-site audits to confirm that companies meet the requirements of
over 100 business elements defined in the program. SCP certification measures
factors such as corporate commitment and strategic direction, customer
satisfaction, performance metrics, research and development interface, and other
strategic areas of the support operation. Certified companies must continue to
demonstrate their commitment to excellence and high performance standards
through a nnual re-certification audits.

"The SCP certification program continues to gain recognition among the world's
leading technology companies as the global standard for service quality," said
Bill Rose, founder and executive director of the SSPA. "Lucent has reason to be
proud for achieving such high standards of service excellence." Lucent
Technologies, headquartered in Murray Hill, N.J., USA, designs and delivers the
systems, software, silicon and services for next-generation communications
networks for service providers and enterprises. Backed by the research and
development of Bell Labs, Lucent focuses on high-growth areas such as optical
and wireless networks; Internet infrastructure; communications software;
communications semiconductors and optoelectronics; Web-based enterprise
solutions that link private and public networks; and professional network design
and consulting services. For more information on Lucent Technologies, visit its
Web site at http://www.lucent.com.

Service Strategies Corporation (SSC) enjoys worldwide recognition working with
the over 500 member companies of the Software Support Professionals Association
(SSPA). The company is responsible for administering the Support Center
Practices (SCP) Certification program and conducting on-site certification
audits. In addition, the company delivers training and consulting services for
the Information Technology (IT) support industry. For more information contact
Service Strategies Corporation at 858.674.4864 o r visit the company's Web site
at http://www.servicestrategies.com. For more information on SSPA, visit the
association's Web site at http://www.supportgate.com.



For more information, reporters may contact: 
Sam Gronner
Lucent Technologies
973-386-5065 - office
908-507-2115 -mobile
Email:samgronner@lucent.com